Terms & Conditions

Please carefully read the terms and conditions set out below.
When you access this website you agree to be bound by all terms and conditions for the use of this website and its services. We may vary the terms and conditions for the use of these service from time to time by posting revised terms and conditions on the site. For next visits to our site it is however your responsibility to check whether the terms and conditions have been revised. Use of this website after the date on which we post revised terms and conditions shall be deemed to constitute your acceptance of the revised terms and conditions.

The use of services connected to this website is subject to the following terms and conditions. If you do not agree to be bound by these terms and conditions you must stop using this site immediately.

• How to order
• Order processing
• Pricing
• Payment
• Delivery
• Delivery cancellation
• Packaging
• Returns
• Cancellations
• Damaged Goods
• Risk and property
• Security and privacy
• Warranty
• Exclusion of Consequential Loss
• Conformity of Goods
• Complaints
• Provision of Service
• Privacy policy
• Disclaimer

How to order.

You can order any of our range of storage beds or storage furniture for bedrooms using the methods below.

1. Online: fast secure and convenient. click on the product(s) you wish to purchase and follow the instructions.
2. Telephone. Call our sales team on 01327 311774 . Payment can be taken over the phone by credit/debit card.
3. By e-mail at sales@livingstorage.co.uk. Please detail the items you wish to purchase and leave contact telephone number. We will contact you as soon as possible to follow up your order request. Please do not send any payment details by e-mail
4. By post. Add your required products to the basket as normal, then print off the completed order and send together with a cheque to our address shown below.

   The Living Storage Company Ltd,
   MichaelMas House
   Royal Oak Way
   North Daventry
   Northants
   NN11 8PQ

Order Processing
Your order will be processed once full payment has been received. We will contact you to confirm completion of the purchase and make delivery arrangements.

We have a stocking policy for all our products. Delivery of your goods will normally be within 28 days from receipt of payment. In the event of an item being out of stock you will be advised at the order processing stage, together with an estimated delivery date.

If you wish to cancel an order please advise us as soon as possible. Cancellations may incur charges– see cancellations below.

We do not accept orders from any person under 18 years of age without the consent of that person's parent or carer.

Pricing
All prices displayed are in GB Pounds Sterling, and include VAT at the prevailing rate for the goods or services being supplied. Unless stated otherwise, the price detailed alongside a product photograph refers to purchasing one item of the specified size, regardless of the number or size of items displayed in the picture.

Our displayed prices includes:

• Net item price
• Delivery to a UK mainland address, assembly of the product if applicable and removal of protective packaging
• VAT at the current rate

For deliveries outside of mainland UK- delivery charges these will be depending on item volume/weight and delivery address. Please contact us for a quotation before you complete your purchase.
There are no hidden extra costs. Prices are subject to change without notice.

Photographs of products on our website may show additional props to help visualize their use. These props are not included in the sale of the goods displayed. Please contact us before purchase if you are unsure what the offer includes.

Payment
Full payment will be taken with the order. we will need cleared funds to start processing your order. We can accept any of the following methods of payment:

• CREDIT/DEBIT Cards: VISA, Mastercard, Switch and Solo.
• Personal or Bank Cheques

You can make secure online payments by credit/debit card. The checkout process is fully encrypted using the latest secure certificates making your details secure and impossible to be intercepted by others. We will process your credit/debit card details and validate them. When you make a purchase on line, the delivery address entered must match the address on the credit card otherwise your payment will not be authorised. You will then be returned back to our website to finish the transaction. The only information we keep is whether your transaction is successful or not and your address details for future orders. No credit card details are kept on the Living Storage Co website at any time.

However, should you still prefer to pay by cheque, you will be asked to fill in and sign our order form on the checkout page, which you need to send to us together with your signed cheque for the total amount including delivery. Please make your cheque payable to The Living Storage Company Ltd.

We require 5 working days for bank clearance after which we will contact you to confirm the order and arrange delivery. A written confirmation of the order processing will be sent to you.

Making a credit card or debit card payment by phone. To minimize the risk of fraud If you are making a credit or debit card payment by phone we are only able to deliver to the cardholders address.

We are not obliged to accept orders from any customer who has not supplied us with satisfactory references. If at any time we are not satisfied with or have serious reason to doubt the creditworthiness of you our customer, we may give notice in writing to you that no further credit will be allowed and no further goods will be delivered to you other than against immediate cash payment in GB Pounds Sterling. Any outstanding amounts you owe us shall also be immediately payable in cash GB Pounds Sterling.

Delivery
Delivery and assembly in most areas of England are free. For other areas and including Scotland and Wales there is a charge but only if you spend less than £1000. For customers who spend above that amount, delivery and assembly is free anywhere on the UK mainland.

When the order is processed, we will contact you to arrange a delivery date.
Please note we use our own dedicated vehicles and experienced delivery teams. We deliver Monday to Fridays only. We will need to park within a short walking distance with good access to the delivery address. Please advise us of any height, weight or parking restrictions which may hinder delivery. Customers will be required to obtain a parking permit if applicable to the delivery address.
Failure to disclose this information may result in an aborted delivery and a cancellation charge being levied.

Delivery cancellation
We plan our deliveries well in advance to optimise efficiency. Our stocking policy means that all products are usually in stock when the order is processed. We will contact you to arrange delivery of your order. Delivery times may vary according to delivery address but our aim is to deliver all products within 28 days of receipt of full payment. In the event a product is out of stock we will give you an estimated delivery date to be confirmed on receipt of goods in our warehouse.

Any time or date given by us must be treated as an estimate only, and no liability can be accepted by The Living Storage Co Ltd for failure to deliver within these estimated delivery times. Furthermore we shall not be liable for any loss or damage whatsoever arising directly or indirectly from any delay in the delivery of your order. If we cannot deliver your order within the estimated time we will tell you immediately and try to agree on another time for delivery. Should this be unacceptable to you, we will refund you within 30 days.

Delivery will be undertaken by The Living Storage Co Ltd staff, or by our approved carrier. You must sign for delivery and acceptance of the goods on arrival.

It is the responsibility of the person placing the order to ensure that the goods are of the correct dimensions both for access to the delivery address and the space for which the goods are intended. Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services plus administrative costs will apply.

A re-delivery charge will be made if a further delivery is necessary because

• you are not at home to receive your order at the pre-arranged delivery time
• your goods must be redelivered because they cannot fit into the premises without additional work or equipment
• your goods must be redelivered for any other reason.

If an item is received damaged from our delivery you may request either we replace the damaged item or collect the item for a full refund. The choice is yours

Packaging
We pay great attention to the packaging of all the products we sell to prevent damage in transit. We choose environmentally friendly packaging and recycle whenever possible. If we are assembling the product for you we will take away all packaging materials for recycling.

Returns
Unless there is a manufacturing fault or the goods were damaged in transit (see Damaged Goods), a charge will be made for collection

Products we are unable to refund or exchange:
Once the packaging has been opened, for reasons of hygiene and safety, we are unable to refund or exchange mattresses, mattress toppers, duvets, pillows, unless they are faulty.

All returns must first be accepted by completing our Returns Authorisation Form.

Cancellations
Our legal obligation to you, our customer, under the new European Directive incorporated into UK Law by The Consumer Protection (Distance Selling) Regulations 2000, is to grant you the unconditional right to cancel your order from the date of the contract and up to the point where you have been contacted to arrange delivery and arrangements for delivery have been agreed.

Should you make a cancellation beyond this point, we will deduct from your refund the amount of any delivery charges and cancellation penalties which The Living Storage Co Ltd may have incurred as a direct result of your order cancellation.We will make a refund to you within 30 days of the cancellation.

Cancellation of made-to-order products:
Should you wish to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer. We will charge a cancellation fee of 50% of the full selling price. In respect of made-to-order products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.

Damaged Goods
Should the product you ordered show a manufacturing fault or have been damaged in transit, you will need to mark this on the delivery note or notify us in writing (post, fax or email) strictly within 3 days of delivery. We can then either

• replace the defective item as soon as possible
• offer you a full refund within 30 days.

Where the defect or damage is readily visible, this should be highlighted at the time of delivery. We shall be under no liability whatsoever in respect of any defect caused by fair wear and tear, by negligence or wilful damage, by failure to follow our instructions or those given by the supplier, by alteration of the goods without our approval or by any other act of misconduct by third parties.

Risk and Property
No property or title to goods shall pass to you unless and until the full amount of the value of the goods as invoiced has been credited to our bank account without recourse or we have received the full amount in cash. Risk of damage to or loss of the goods shall pass to you at the time of delivery or attempted delivery or, if you wrongfully fail to receive the delivery as arranged, at the time when the Company has tendered delivery of the goods.

As title in the goods does not pass until delivery you need to ensure that there is adequate insurance in place until the point of delivery

TAX
Value Added Tax (VAT) is payable on all goods or services delivered within the EU.

Security & Privacy

By providing personal data to us, you consent to the processing of your data by us as described in this Privacy Policy.

We are committed to protecting your privacy. We will not send you marketing material and we will not pass on any of your details to any third parties. We will only use the information that we collect about you lawfully and in accordance with the 1998 Data Protection Act and we ensure you that all information is held securely and will be revealed to you or deleted upon your specific request.

We only collect data which is adequate, relevant and not excessive in relation to our purpose of processing your order, and we do not keep this data for longer than necessary. Your credit/debit card details will not be seen or held by us (see Payment). In order to process your order it may be necessary to disclose your contact telephone number to our delivery company in case they need to contact you.

Although we do give you the opportunity to provide us with more detailed personal information about yourself through our Visitor/Customer Profile Form, we assure you that these details will not be of a sensitive nature, that they will be held securely in accordance with our own internal security policy and with the law, and that we may use your details for the sole purpose of - improving customer services within our company only. - informing you about new products and services, promotions or exclusive offers brought to you by The Living Storage Company - for our own internal statistical analysis only.
At each point of data collection on our website you are given the opportunity to opt-out of receiving material from us.

The Living Storage Co Ltd uses Secure Server software to protect the data you provide each time you place an order. This software encrypts the computer data and messages by means of a 'key', so that it can be reconverted only by an authorised recipient holding the matching 'key'. This minimises the risk of the data being intercepted before we receive it. Credit/debit card information is subject to 128-bit encryption, which is the highest level protection available against fraud. Ask your credit card company for details on the level of protection they offer.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening although this will prevent certain features from working. The information collected in this way can be used to identify you.

If you have any questions/comments about privacy, please email us.

Warranty
In the very unlikely event that you should find goods to be defective on delivery, in respect of materials or workmanship only, you need to notify us in writing within 3 days of receipt. We will investigate and examine the goods and to our discretion either replace the defective goods or refund the purchase price (see Damaged Goods)

1 year breakdown warranty on home assembled Bed Frames and furniture

If a defect covered by warranty should occur in the first twelve months commencing with the date of delivery, the Company will either repair the goods at its own expense, or if it chooses to so, replace them.

In the event of breakdown of any functioning part of your product within. five years from receipt, we will provide an on-site repair service.

• All repair services are provided by authorised service technicians.
• If we decide your product cannot be repaired, or is uneconomical to repair, we will refund the purchase price less a pro-rata charge for usage over the 5 year period.
• Occasionally, you may have to pay for the repair and claim the cost of the repair from us.
• These service and repair costs are excluded from the guarantee
• Repairs due to breakdown caused by use other than domestic by you or family, or by deliberate damage or neglect of the product, or through use of the goods not in accordance with the manufacturer’s instructions .
• Repairs due to fair wear and tear of mechanical parts.
• Cosmetic damage and/or non-functional parts which do not affect the normal use of the product including cabinet trim, scratches and rust.
• Any loss suffered as a result of not being able to use the product, or any loss other than the repair or the replacement cost of the product.
• We reserve the right to charge for the expense of a service call when no fault has been found with the product after we have inspected it.

We will not be liable for any goods which have been repaired or altered in any way.

Exclusion of Consequential Loss
The Company shall not be liable for any consequential or indirect loss suffered by the Buyer whether this loss arises from breach of a duty in contract or tort or in any other (including loss arising from Company’s negligence). Non- exhaustive illustration or consequential or indirect loss would be:

• loss of profits
• loss of contracts
• damage to property of the buyer or anyone else: and
• personal injury to the Buyer or anyone else and personal injury to the Buyer or anyone else (except so far as such injury is attributable to the company’s negligence)

Conformity of Goods
We take every possible care to make sure that the descriptions, specifications and colours of our products are correct . However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Due to the individual and often handmade nature of our products, slight colour and size variations are always possible. However, these variations will not alter the overall appearance or dimensions of the products.

Complaints
We want you to be absolutely happy with the service we offer. If there is anything not to your complete satisfaction please let us know immediately so that we can act accordingly and effectively. We aim to respond to all complaints within 2 working days.

Provision of Service
We agree to provide you with the service in accordance with these terms and conditions.
We cannot guarantee that the service will be provided fault-free and we do not undertake or warrant that the service will be free from defects.

We may temporarily have to suspend the service either partially or completely for any reason. We will restore the service as soon as reasonably practicable after a suspension. We will not be liable to you for any loss which you incur as a result of any such suspension.

Although we aim to give you reliable product specifications and service information, the pages contained in this site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility or liability for this.

The information contained in the material in this site is for information purposes only.
We will not be liable for being prevented from carrying out our obligations as a result of any cause beyond our control (e.g War, Flood, Strikes, Acts of God, Technical Failure etc) and we shall be relieved of our obligations and liabilities for as long as such fulfillment is prevented.

The Living Storage Company Privacy Policy

DISCLAIMER

GOVERNING LAW
This agreement shall be governed by and construed in accordance with the law of England and Wales and each party agrees to submit to the jurisdiction of the English Courts.

ENTIRE AGREEMENT
These terms and conditions contain the whole agreement between the parties and supersedes any other written or oral agreement between the parties and the parties confirm that they have not entered into this agreement on the basis of any representations that are not expressly incorporated into this agreement.

CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.